Pursuant to Law No. 144/2015, of September 8, amended by Decree-Law No. 102/2017, of August 23, consumers are informed that OnlySmile – Netto & Alvarez Lopes Lda is covered by an alternative dispute resolution entity for consumer disputes (ADR).
1. Responsible Entity
In the event of a consumer dispute, the consumer may resort to the following alternative dispute resolution entity:
Arbitration Center of the Azores (CAA)
Rua S. Joaquim, nº1, R/C, Dto. – 9500-112 Ponta Delgada
📞 Phone: 296 247 830
📧 Email: consumidores@ocimara.pt
🌐 Website: https://ocimara.pt/
This entity is competent to resolve consumer disputes based in the Autonomous Region of the Azores, arising from the provision of services by OnlySmile, within the limits provided by the aforementioned legislation.
2. Consumer Rights
According to current legislation, the consumer has the right to resort to an ADR entity whenever dissatisfied with the purchase of a good or the provision of a service and has been unable to resolve the conflict directly with the supplier.
Adherence to arbitration is voluntary, except in cases where the parties agree to submit the dispute to an arbitration center, with the process being independent, impartial, and free of charge (or at a reduced cost).
3. Additional Information
More information about Alternative Dispute Resolution entities can be found on the portal of the Directorate-General for Consumer Affairs:
🌐 https://www.consumidor.gov.pt
4. Company Identification
OnlySmile – Netto & Alvarez Lopes Lda
Rua de São Francisco, Nº 86
9500-243 Ponta Delgada – Portugal
📧 direcao@centromendes.com
📞 296 284 919
NIF: 517437171
Note:
This information is provided in compliance with the provisions of Article 18 of Law No. 144/2015.
Last updated: January 2025